You will receive your tracking number via email once your parcel has been shipped out. Please note that it might be located in your Junk/Spam mailbox if you can’t find our mail in your primary mailbox.  You may track your order with the tracking number provided via this tracking system directly (click here)

If you do not receive the parcel within the shipping time stated below, please contact us within the next two working days at [email protected] so that we can check with the courier company. Any parcel that fails to be delivered will be kept in the courier warehouse for up to 7 days and they will be returned if no one pick them up within 7 days.  If you do not contact us before the return, you will need to cover the second shipping fee for your parcel.

*If you are unable to track your order, please email your order number to us at [email protected] We’ll try our best to assist you within one working day. Thank you for your kind understanding.

 

  • Shipping Time & Charges

Areas

ETA

Shipping costs (in MYR)

West Malaysia

4 – 6 working days

RM7

East Malaysia

4 – 6 working days

RM14

Singapore

4 – 6 working days

Based on weight

All other regions

1 – 2 weeks

Based on weight

 

  • Working days exclude weekends and Public Holidays.
  • Additional days may be required for areas out from major cities.
  • For international delivery, shipping costs will be calculated on the website automatically during Checkout based on your shipping country and the weight of the items you are purchasing.
  • NSJ is not responsible for courier delays, but will be responsible for courier damages.

 

  • Free Delivery

With purchase over RM150 (Malaysia) / USD250 (International) in a single order.

 

  • Courier Services

Your parcels are delivered using the following courier services:

  • Malaysia: POSLAJU / GDEX
  • International: FEDEX

All addresses are unable to make any adjustment once already in processing. (unless special case)

 

  • Self-collection

You can choose to collect your purchase at NSJ office, in Muar, Johor.

 50 tingkat atas,

 Jalan Meriam,

 84000 Muar, Johor.

Please contact 06-9506819 or [email protected] for further information and please provide your order details.

 

  • Processing time

We process your order within 24 hours and will ship within the next 48 hours(excluded weekends and Public Holidays). Kindly refer to the table above for the estimated arrival time. 

 

  • Order & Parcel Status

You may check the status of your order by logging into your account, click “My Account” at the top right hand of the webpage and click “Orders”  -“History”.

“On-hold” means the payment has not received from us yet.
“Processing” means your item is now being processed and will be shipped out soon.
“Completed” means your item has been shipped out.

  • Import Duty Charges

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid for by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges, you are advised to contact your local customs office.

 

  • During Promotion Periods/Holidays(Hari Raya, Christmas, 11-11, Black Friday)

During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfil the usual delivery promise due to large volume of orders, transaction and availability issues. NSJ does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we’re on your side and will help in any way we can.

 

For more details or inquiries on shipping issues,

Please contact us at 06-9506819 or [email protected]